Short Resume
Customer Success, Sales, & Operations executive with 17 years of experience
driving revenue growth, improving retention, and scaling teams across SaaS,
real estate, eCommerce, and hospitality. Proven track record of increasing
NPS, closing high-value deals, and implementing AI-driven solutions.
Experienced in leading cross-functional teams, managing enterprise clients,
and partnering with C-level leadership on strategy and execution.
Work Experience
Head of Sales, Vaisman Investment Group (VIG) (Nov 2024 – Present)
- Lead sales strategy and execution for real estate investment portfolio
- Close million-Euro deals and lead negotiations with clients and investors
- Develop pricing strategies based on market analysis and trends
- Manage and mentor 8 brokers and investor relations specialists
- Partner with executive leadership on financial and growth strategy
Key Achievements:- Closed 90% of deals above market price benchmarks
- Improved sales positioning and pricing strategy across portfolio
- Increased revenue by 11% by launching cross-sell and affiliate initiatives
Head of Customer Success, Rexera (FKA InspectHOA) (Apr 2023 – Aug 2024)
- Led Customer Success organization serving billion-USD real estate clients
- Managed 25 people in CSM and support, driving retention and expansion
- Oversaw onboarding, product adoption, and lifecycle management
- Implemented process improvements and AI-driven automation for QC
- Collaborated with Product and Leadership teams on roadmap and growth
Key Achievements:- Increased NPS from 64% to 80% & reduced churn by 21% within 10 months
- Reduced client complaints by 57% by using AI to identifying issues
- Expanded revenue by 8% through upsell and cross-sell initiatives
Account Manager & Data Specialist, Foundever (Mar 2020 – Mar 2023)
- Managed large enterprise client relationships and onboarding processes
- Managed projects for Hewlett Packard, TUI, Medtronic & UK government
- Analyzed large datasets to generate business insights and reports
- Presented data-driven recommendations to non-technical stakeholders
Key Achievements:- Improved client onboarding efficiency and reporting accuracy
- Delivered actionable insights influencing client decision-making
- Increased NPS by 6% on average
Entrepreneurship
Co-founder & CEO, Loot.bg (2019 – present, side project)
- Building and scaling an online store for toys, games, and collectibles
- Managing operations, supplier relationships, and marketing strategy
- Optimizing pricing, product mix, and customer acquisition channels
Key Achievements:- Achieving consistent ~38% net profit margins
- Built a sustainable and scalable eCommerce operation
Co-founder & CEO, Sedem Pet OOD (2013 – 2020)
- Founded and scaled hospitality business including two bars and a bakery
- Led operations, hiring, training, and financial management
- Managed 30+ people in 3 locations simultaneously
Key Achievements:- Built and operated 3 successful venues with top customer ratings (9.9 / 10)
- Developed strong brand presence and customer loyalty
- Designed and published 2 board games and a PC game
Education
BA Honours Business Management, University of Westminster, London, UK (2008 – 2011)
A comprehensive degree on Business Management, aimed at enabling graduates to manage enterprises in
various industries and in diverse international settings. Specialisation focused on business strategy, finance
and team leading.
High School #1 Pencho Slaveykov, Sofia, Bulgaria (2002 – 2007)
A degree focused on programming, IT, mathematics and English
Skills & Competences
- A tech-savvy mindset, fostered by years of experience with data, AI and design help me find scalable tech solutions to many problems.
- Communication, presentation and interpersonal skills gained through my experience as a manager, consultant, negotiator and mentor.
- Leadership skills have been enhanced through my university specialisation & while managing employees at VIG, Rexera, Foundever & my own companies.
- Analytical and conceptual skills, combined with critical and creative thinking, developed through analysing, problem solving and business planning.
- Multi-tasking and organisational skills and the ability to work well under pressure allowed me to manage two bars and a bakery,
successfully launch an online store and start a family all at the same time.Digital skills:
- Good command of AI and machine learning
- Excellent command of all MS Office applications
- Strong command of many CRM, CMS & BI tools like Power BI & Salesforce
- Outstanding data visualisation and presentation skills
- Excellent automation and optimisation skills
Interests
- Proud father of two amazing kids
- Passionate singer, piano player, composer, writer and game designer.
Enjoying being on stage to lead an event, sing or entertain.
- Fitness & health
- Cooking, gardening & healthy habits
- Board & electronic design and gaming